RETURNS & SHIPPING POLICY

REFUNDS

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy with how they look or feel, you may return them to us for your money back minus shipping. Due to quality control, we exercise a very strict REFUND policy. NO Exchanges. We do not refund shipping charges. NO EXCEPTIONS!!

 

RETURN POLICY

In order to return an item for a refund, the item must be in its original packaging and returned within 15 days of receiving the item. Unfortunately we can’t offer you a refund after this period. We will NOT accept the return if it has been tampered with or if it is missing its original packaging. If the hair has been altered in any way (colored, cut, washed, heated, sprayed, worn, combed, brushed, picked, flat-ironed, curled, bundles unwrapped, etc.), you will NOT be refunded.

 

RETURN ADDRESS

Crown Locks Luxury Hair Extensions

PO BOX 95

Collierville, TN 38027-0095

USA

-Please insert a note or the invoice with the full name, order number, and the reason you are returning. Crowned Locks Luxury Hair Extensions is NOT responsible for lost or stolen packages upon return.

Contact us  at 9016101364 with any question(s) you may have about your potential return.

Shipping

Our products are shipped within 3-5 BUSINESS Days using the following carriers: USPS . To return your product, you should mail your product to: P.O. Box 95, Collierville, TN United States 38026-0095. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

CONTACT INFO 

Office Phone: 9016101634

Office Hours: 3 pm -10 pm, Monday-Friday

12 pm - 6 pm Saturday

 

PRIVACY POLICY

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. By giving us such information, you will need to consent by using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at crownedlockshair@gmail.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

 

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

 

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

 

If you have any further concerns about security, please email our Customer Service team at crownedlockshair@gmail.com. 

TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crowned Locks Luxury Hair Extensions's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term 'Crowned Locks Luxury Hair Extensions' or 'our' or 'us' or 'we' refers to the owner of the website whose registered office is P. O. Box 95 Collierville, TN United States 38026-0095. The term 'you' refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

STAY CONNECTED

We would love to hear from you!

Please email us at crownedlockshair@gmail.com or fill in the form and we’ll get back to you within 48 hours

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